Region IV HFMA Webinar: Creating a ‘No Surprises’ Patient Financial Experience

April 22, 2021
12:00 – 1:00 PM EST



  • Candice Powers
    • Chief Revenue Cycle Officer, Mon Health System
  • Matt Simon
    • Director, On Site Partnerships, Firstsource

Overview of Presentation:

  • No prerequisites and no advanced preparation required.
  • Imagine a healthcare system where providers and patients take an active role in the patient healthcare experience. An environment where the clinical and financial components of care meld together creating one perfectly formed patient healthcare journey from beginning to end. This amalgamated view of the patient experience will not only enhance patient satisfaction but also cultivate the provider bottom line.

As rising deductibles and co-pays turn patients into payers, financial interactions must be part of the patient experience equation. Learn how Mon Health’s streamlined registration and personalized approach facilitates successful patient financial engagements and improves staff productivity and revenue performance.

In this session, attendees will explore the strategies, tactics, tools and organizational changes necessary to transition to a personalized, patient-centric operation that generates increased upfront cash flow while delivering consumer-driven financial care.