Director of Patient Access

WVU Medicine – University Healthcare


WVU Medicine is searching for a regional leader of Patient Access for hospitals located in the Eastern panhandle region of West Virginia. WVU Medicine – University Healthcare is comprised of the following entities:

Berkeley Medical Center in Martinsburg, WV
Jefferson Medical Center in Ranson, WV
University Healthcare Physicians

If you are motivated, talented, and ambitious, there’s a future for you with University Healthcare. We are looking for people with the desire to make a difference in healthcare and improve the wellness of our friends, family and neighbors in the communities we serve.

Job Description:

The System Director of Patient Access will plan, organize and direct business processes related to patient entry into WVU Medicine – University Healthcare as well as, provide leadership, organizational structure and management for long-range planning and efficient daily operations. Oversees Community-wide Scheduling, Switchboard, ED & OP Registration, Financial Analysts, Pre-Service, and Utilization Review and Denials. The System Director: Actively participates in on-going policy and procedure reviews and revisions to Patient Access Systems and processes to ensure timely, accurate collection of required patient entry information. Develops, implements and monitors a fully integrated patient management process that includes Scheduling Pre-Service and Time of Service processing flows. Ensures comprehensive data elements are collected and edits resolved so that claim is payable when transferred to billing. Manages department personnel to ensure qualified work force and successful management of up to 100 employees with and disciplinary or performance issues that arise. Actively participates in the development and attainment of departmental goals and objectives as it is related to organizational strategic mission and initiatives. Conducts and facilitates leadership and management activities which drive performance and optimize Patient Access. Processes impact and contribution to the management of accounts receivable, cash flow, bad debt and charity expense. Participates in meeting the goals and objectives of the work unit and department to ensure that the department contributes to the attainment of the Hospital’s goals and objectives.

Required Qualifications:

Bachelor’s Degree in business or related field. Equivalent work experience may substitute for degree requirement. Minimum five years’ experience in healthcare accounts receivables (billing and collections) required. Knowledge of, HIPAA, The Joint Commission (TJC) and EMTALA.

Instructions for Resume Submission:

Submit your application at the following location:*8B7C073EED6D9E82